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Collaborative software (also referred to as groupware or workgroup support systems) is software designed to help people involved in a common task achieve their goals. Collaborative software is the basis for computer supported cooperative work. Such software systems as email, calendaring, text chat, wiki belong in this category. It has been suggested that Metcalfe's law — the more people who use something, the more valuable it becomes — applies to such software. The more general term social software applies to systems used outside the workplace, for example, online dating services and social networks like Friendster and Facebook. The study of computer-supported collaboration includes the study of this software and social phenomena associated with it. Collaboration, with respect to information technology, seems to have several definitions. Some are defensible but others are so broad they lose any meaningful application. Understanding the differences in human interactions is necessary to ensure the appropriate technologies are employed to meet interaction needs.
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